Privacy Policy

Last Updated: January 27, 2026

Introduction

At Nelix ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document security analysis service.

Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: When you subscribe to our services, payment information is collected and processed by Paddle.com, our Merchant of Record. We do not store your full payment card details.
• Documents: PDF files you upload for analysis (automatically deleted after processing).
• Communications: Information you provide when you contact our support team.

Information Automatically Collected

• Usage Data: Information about how you interact with our service, including features used and analysis performed.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience.

How We Use Your Information

We use your information to:

• Provide and maintain our document analysis services
• Process your transactions and manage your subscription
• Send you service updates and security notifications
• Improve our services and develop new features
• Detect and prevent fraud and abuse
• Comply with legal obligations

Document Processing and Security

Temporary Storage

• Documents are temporarily stored only during the analysis process
• All documents are automatically deleted immediately after analysis completion
• We do not retain copies of your documents

Security Measures

• Encryption in transit (TLS) and at rest
• Secure processing in isolated environments

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Payment Processing: We use Paddle.com as our Merchant of Record for payment processing. When you make a purchase, Paddle collects and processes your payment information. For details on how Paddle handles your data, please see Paddle's Privacy Policy.
• Legal Requirements: When required by law or to protect our rights

Your Rights and Choices

Data Subject Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

Account Deletion

You can delete your account at any time through your account settings. Upon deletion:

• Your personal information will be removed from our active databases
• Some information may be retained for legal compliance
• Deletion is irreversible

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

International Data Transfers

Our services are hosted in the United States and European Union. If you access our services from outside these regions, your information may be transferred to and processed in these locations.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@nelix.ai Address: Clouxart LTD (trading as Nelix) 20 Station Road Cambridge England CB1 2JD

Data Protection Officer: dpo@nelix.ai

Cookie Policy

We use cookies and similar tracking technologies to improve your experience. You can manage your cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for the service to function
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Contract: To provide our services
• Legitimate Interests: To improve and secure our services
• Consent: For marketing communications
• Legal Obligation: To comply with applicable laws